Returns & Exchanges

At Genshin Account, we want you to be completely satisfied with your fashion purchase. If your items don't fit or meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to start the return process.

• 2.
  Prepare the Package

  Place the unworn items with original tags attached back into their original packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.